Website Accessibility Statement

Dr. Randall Mercier M.D. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We are dedicated to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Clear Navigation: Logical and consistent navigation structure throughout the site
  • Headings: Proper heading structure for easy navigation with screen readers
  • Skip Links: "Skip to main content" functionality for keyboard users
  • Breadcrumbs: Clear indication of location within the site

Content and Readability

  • Text Alternatives: Alternative text for images
  • Readable Fonts: Clear, legible typography
  • Color Contrast: Sufficient color contrast for text readability
  • Resizable Text: Text can be resized up to 200% without loss of content or functionality
  • Simple Language: Content written in clear, understandable language

Keyboard and Navigation

  • Keyboard Navigation: Full site navigation using only a keyboard
  • Focus Indicators: Visible focus indicators for interactive elements
  • Logical Tab Order: Logical sequence for keyboard navigation

Multimedia

  • Text Alternatives: Descriptive alternative text for images
  • No Auto-Play: Media does not play automatically
  • Accessible Forms: Form fields with clear labels and instructions

Assistive Technology Compatibility

Our website is designed to be compatible with:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Browser accessibility features

Standards and Guidelines

We follow these accessibility standards and guidelines:

  • WCAG 2.1: Web Content Accessibility Guidelines Level AA
  • Section 508: Rehabilitation Act Section 508 Standards
  • ADA: Americans with Disabilities Act requirements

Known Limitations

While we strive for full accessibility, some limitations may exist:

  • Third-Party Content: Some linked external websites may not meet our accessibility standards
  • Legacy Content: Older documents may not be fully accessible (we're working to update these)
  • PDF Documents: Some PDFs may have accessibility limitations

We are actively working to address these limitations.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement:

Contact Us

Phone: 910-692-0873 Email: Contact our office Mail: Dr. Randall Mercier M.D. 630 South Bennett Street Southern Pines, NC 28387

What to Include

When reporting an accessibility issue, please provide:

  • The web page or content where you experienced difficulty
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your contact information (if you'd like a response)

Our Response

We aim to respond to accessibility feedback within 5 business days and will work to resolve issues as quickly as possible.

Alternative Access to Information

If you have difficulty accessing information on our website, we can provide the information in an alternative format:

  • Large Print: Documents available in large print format
  • Audio: Information can be provided verbally over the phone
  • Email: Information sent via email
  • Mail: Printed materials sent by mail

To request information in an alternative format: Call us at 910-692-0873 during office hours.

Physical Accessibility

Office Accessibility

Our medical office is designed to be physically accessible:

  • Wheelchair Accessible: Entrance, parking, restrooms, and exam rooms
  • Accessible Parking: Designated accessible parking spaces near entrance
  • Elevators: N/A (single-story facility)
  • Visual Alarms: Fire safety alarms include visual and auditory signals
  • Automatic Doors: Accessible entrance with automatic door opener
  • Wide Doorways: Doorways accommodate wheelchairs and mobility devices

Auxiliary Aids and Services

We provide auxiliary aids and services at no cost, including:

  • Qualified sign language interpreters
  • Written information in alternative formats
  • Assistive listening devices
  • Other aids as requested

To request auxiliary aids or services: Call (555) 123-4567 at least 48 hours before your appointment.

Ongoing Efforts

We continuously work to improve accessibility through:

  • Regular Testing: Periodic accessibility audits and testing
  • Staff Training: Training staff on accessibility best practices
  • User Feedback: Incorporating user feedback into improvements
  • Technology Updates: Keeping our website technology current
  • Content Reviews: Reviewing and updating content for accessibility

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the accessibility of external sites, but we strive to link to accessible resources when possible.

Mobile Accessibility

Our website is designed to be accessible on mobile devices:

  • Responsive design that adapts to screen size
  • Touch-friendly interactive elements
  • Readable text without zooming
  • Mobile-friendly navigation

Browser Compatibility

Our website is compatible with current versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

For the best accessibility experience, we recommend using the latest version of your preferred browser with accessibility features enabled.

Accessibility Resources

Learn More About Web Accessibility

Assistive Technology Resources

  • Screen Readers: NVDA (free), JAWS, VoiceOver (Mac/iOS)
  • Browser Extensions: Various accessibility extensions available for all major browsers
  • Operating System Features: Built-in accessibility features in Windows, Mac, iOS, and Android

Questions

If you have questions about website accessibility or need assistance accessing information, please contact us:

Phone: (555) 123-4567 Address: 630 South Bennett Street, Southern Pines, NC 28387

Office Hours: Mon, Tue, Thu: 8:00 AM - 5:00 PM Wed, Fri: 8:00 AM - 5:00 PM

Last Updated: January 11, 2026

Review Schedule: This accessibility statement is reviewed and updated regularly to reflect current practices and improvements.

We are committed to maintaining and improving the accessibility of our website for all users.