Non-Discrimination Notice
Dr. Randall Mercier M.D. is committed to providing equal access to healthcare services and complies with applicable Federal civil rights laws.
Equal Access to Care
Dr. Randall Mercier M.D. does not discriminate on the basis of:
- Race
- Color
- National origin
- Age
- Disability
- Sex (including pregnancy, sexual orientation, and gender identity)
- Religion
- Creed
- Ancestry
- Marital status
- Veteran status
- Source of payment
- Any other characteristic protected by law
Our Commitment
We are committed to:
- Equal Treatment: Providing the same quality of care to all patients regardless of protected characteristics
- Accessible Services: Ensuring our services are accessible to individuals with disabilities
- Language Access: Providing language assistance services to individuals with limited English proficiency
- Respectful Environment: Maintaining a respectful, welcoming environment for all patients, visitors, and staff
Auxiliary Aids and Services
For Individuals with Disabilities
At no cost to you, we provide auxiliary aids and services to ensure effective communication, including:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
- Assistive listening devices
- Other aids and services
To request auxiliary aids or services:
- Call our office at 910-692-0873
- Make your request at least 48 hours before your appointment when possible
- We will make every reasonable effort to accommodate your needs
Physical Accessibility
Our office is designed to be accessible to individuals with mobility impairments:
- Wheelchair-accessible entrance
- Accessible parking spaces
- Accessible restrooms
- Accessible examination rooms
If you have specific accessibility needs, please let us know when scheduling your appointment.
Language Assistance Services
For Individuals with Limited English Proficiency
At no cost to you, we provide language assistance services, including:
- Qualified interpreters
- Information written in other languages
- Telephone interpretation services
To request language assistance:
- Call our office at 910-692-0873
- Inform staff of your language needs when scheduling your appointment
- We will arrange for appropriate language assistance services
Available Languages
We can arrange interpretation services for any language. Common languages available include:
- Spanish (Español)
- And many others upon request
How to File a Discrimination Complaint
If you believe you have been discriminated against by this practice, you may file a complaint:
File a Complaint with Our Practice
Contact: Dr. Randall Mercier M.D. Office Manager / Civil Rights Coordinator 630 South Bennett Street Southern Pines, NC 28387 Phone: 910-692-0873
How to file:
- In person at our office
- By phone: 910-692-0873
- In writing: Mail to the address above
File a Complaint with the U.S. Department of Health and Human Services
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By Mail: U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue, S.W. Room 509F, HHH Building Washington, D.C. 20201
By Phone: 1-800-368-1019 (Voice) 1-800-537-7697 (TDD)
Complaint forms available at: http://www.hhs.gov/ocr/office/file/index.html
Section 1557 of the Affordable Care Act
Section 1557 of the Affordable Care Act prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities.
Dr. Randall Mercier M.D. complies with Section 1557 and does not exclude people or treat them differently because of race, color, national origin, sex, age, or disability.
Additional Protected Rights
Age Discrimination
We comply with the Age Discrimination Act of 1975, which protects individuals 40 years of age and older from discrimination based on age.
Disability Rights
We comply with:
- Section 504 of the Rehabilitation Act of 1973
- Americans with Disabilities Act (ADA)
- ADA Amendments Act of 2008
These laws protect qualified individuals with disabilities from discrimination.
Title VI of the Civil Rights Act
We comply with Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, or national origin.
Notice to Employees
Dr. Randall Mercier M.D. is an equal opportunity employer and does not discriminate in employment on the basis of any protected characteristic.
Questions or Concerns
If you have questions about this notice or need assistance:
Call: 910-692-0873 Visit: 630 South Bennett Street, Southern Pines, NC 28387
Office Hours: Mon, Tue, Thu: 8:30 AM - 5:00 PM Wed, Fri: 8:30 AM - 1:00 PM
This notice is provided in compliance with Section 1557 of the Affordable Care Act and other applicable federal civil rights laws.
Effective Date: January 11, 2026