Visit Preparation

Thank you for choosing Dr. Randall Mercier M.D. for your healthcare needs. To ensure your appointment is as efficient and productive as possible, please review the information below before your visit.

What to Bring to Your Appointment

Required Items

Insurance Information

• Current insurance card (front and back)
• Photo ID (driver's license, state ID, or passport)
• Insurance referral form (if required by your plan)

Medical Records

• List of current medications (including dosages and frequency)
• List of known allergies and reactions
• Recent lab results or test reports from other providers
• Immunization records (if applicable)

Payment Information

• Co-payment (if applicable)
• Credit card or check for any outstanding balances
• Health Savings Account (HSA) or Flexible Spending Account (FSA) card (if applicable)

Helpful to Bring

• List of questions or concerns for the doctor
• Medical history summary (previous surgeries, chronic conditions, family history)
• Contact information for other healthcare providers
• Medication bottles (if you're unsure about names or dosages)

Before Your Appointment

24-48 Hours Before

Confirm Your Appointment

• We will send you a reminder call or text
• Please confirm or reschedule if needed
• Remember our 24-hour cancellation policy

Prepare Your Questions

• Write down symptoms you're experiencing
• Note when symptoms started and how they've changed
• List any questions about your health or treatment

Review Your Medical History

• Update any changes in medications
• Note any new symptoms or health concerns
• Prepare information about recent hospitalizations or specialist visits

Day of Appointment

Arrive Early

• Plan to arrive 15 minutes before your scheduled appointment time
• This allows time for check-in and paperwork
• Late arrivals may need to be rescheduled

Dress Comfortably

• Wear comfortable, loose-fitting clothing
• You may need to change into a gown for examination
• Avoid wearing excessive jewelry or valuables

For New Patients

First Visit Checklist

Complete New Patient Forms

• Download forms from our website or arrive 30 minutes early
• Bring completed forms to your appointment
• Include all medical history information

Required Information

• Complete medical history
• Family medical history
• Current and past medications
• Surgical history
• Allergy information
• Social history (smoking, alcohol, exercise habits)

Insurance Verification

• We will verify your insurance coverage
• Understand your co-pay and deductible responsibilities
• Bring referral if required by your insurance plan

What to Expect

During your first visit, Dr. Mercier will:

• Review your complete medical history
• Discuss your current health concerns
• Perform a physical examination
• Order any necessary tests or screenings
• Develop a personalized treatment plan
• Answer all your questions

For Established Patients

Follow-Up Visits

Medication Refills

• Request refills at least 48 hours in advance
• Bring medication bottles to discuss dosages
• Report any side effects or concerns

Lab Work or Tests

• Complete any ordered tests before your appointment
• Results will be discussed during your visit
• Bring copies of outside lab work or test results

Progress Updates

• Note any changes in symptoms
• Track medications and their effectiveness
• Prepare questions about your treatment plan

During Your Appointment

Making the Most of Your Visit

Be Honest and Complete

• Share all symptoms, even if they seem unrelated
• Be honest about lifestyle factors (diet, exercise, stress, substance use)
• Discuss any concerns about medications or treatments

Ask Questions

• Don't hesitate to ask for clarification
• Request written instructions if needed
• Discuss any concerns about cost or treatment options

Take Notes

• Bring paper and pen or use your phone
• Write down instructions and recommendations
• Note any follow-up appointments or tests

Understanding Your Care Plan

Before you leave, make sure you understand:

• Your diagnosis or condition
• Recommended treatments or medications
• How and when to take new medications
• Potential side effects to watch for
• When to schedule follow-up appointments
• Warning signs that require immediate attention
• How to contact us if you have questions

After Your Appointment

Follow-Up Care

Prescriptions

• Fill prescriptions promptly
• Take medications as directed
• Call if you experience side effects

Follow-Up Appointments

• Schedule recommended follow-up visits before leaving
• Mark appointments on your calendar
• Set reminders for appointments and medication

Test Results

• Lab and test results typically available within 3-5 business days
• We will contact you with results and next steps
• Call our office if you haven't heard back within one week

Questions or Concerns

• Contact our office during business hours
• Leave a detailed message if we're with patients
• We typically return calls within 24 hours

Contact Information

Office Location 630 South Bennett Street Southern Pines, NC 28387

Phone Numbers

• Main Office: (910) 692-0873

Office Hours

• Monday, Tuesday, Thursday: 8:30 AM - 5:00 PM
• Wednesday, Friday: 8:30 AM - 1:00 PM
• Saturday, Sunday: Closed

In Case of Emergency If you have a medical emergency, call 911 or go to the nearest emergency room. Do not wait for a return call from our office.

Cancellation Policy

We require 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may result in a $25 fee. Please see our Cancellation Policy for complete details.

Insurance and Payment

We accept most major insurance plans. Please verify that Dr. Mercier is in-network with your insurance provider. Co-payments are due at the time of service. For questions about billing or insurance, please call our office.

We look forward to seeing you!

If you have any questions about preparing for your visit, please don't hesitate to call our office at (910) 692-0873. Our staff is here to help ensure your appointment goes smoothly.